Refund & Cancellation Policy
Last updated: 24 July 2026
This Refund & Cancellation Policy explains how Pleezpay (“Pleezpay”, “we”, “us”) handles cancellations and refunds for the services you purchase from us (“Services”).
Our services
Pleezpay provides payment orchestration and paid advertising services, together with advisory support for merchants seeking acquiring and payment-provider connections. Fees are quoted to you before you pay and, unless stated otherwise in a separate agreement, are charged for the specific service or period described at the time of purchase.
Cancellations
You may request to cancel a service at any time by contacting us at the email below. Cancellation stops any further charges for that service. Work already agreed and performed up to the cancellation date remains payable.
Refunds
If you believe you were charged in error, or a service was not delivered as described, contact us within 14 days of the charge and we will review your request. Approved refunds are issued to the original payment method. Fees for services that have already been performed, and third-party or processing costs we have already incurred on your behalf, may be non-refundable to the extent permitted by law.
How to request a refund
Email us at [email protected] with your name, the payment date, and the reason for your request. We aim to respond within 5 business days.
Chargebacks
If you have a concern about a charge, please contact us first. We can usually resolve issues faster than a formal dispute. This policy does not limit any rights you may have under applicable law.
Contact
Questions about refunds or cancellations? Reach us at [email protected].