Refund and cancellation policy

What you can buy from us

Pleezpay (“Pleezpay”, “we”, “us”) sells paid advertising and payment orchestration services, and advises merchants who want connections to acquirers and payment providers. Together these are the “Services”, and this policy sets out how stopping them and refunding them works.

You see the fee before you pay. It buys the particular service, or the particular period, described when you bought it, unless a separate agreement between us says otherwise.

Stopping a service

Email us whenever you want a service stopped; the address is at the end of this page. Once it is cancelled, no new charges for it are made. Anything we had agreed and already delivered up to that day remains due.

When a refund is possible

We review a refund request when either of these is true and you write to us no later than 14 days after the charge:

• you believe the charge was a mistake;
• a service didn’t arrive the way it was described.

An approved refund goes back to the card or account you originally paid with. Where the law allows, we may not return fees for work already carried out, or third-party and processing costs already paid out on your behalf.

Asking for a refund

Write to [email protected] and include:

• your name;
• the date you paid;
• the reason for the request.

Our target is an answer within 5 business days.

Before you go to your bank

Unhappy with a charge? Talk to us before opening a dispute (a chargeback) with your bank: sorting it out directly is normally quicker. Nothing here reduces the rights the law gives you.

Contact

Anything else about cancelling or refunds: [email protected].