Refund and cancellation policy
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On this page
You can cancel at any time; work already done stays payable. If you think a charge is wrong, tell us within 14 days and we will review it. We aim to reply within 5 business days.
The services this covers
This policy explains how Pleezpay (“Pleezpay”, “we”, “us”) handles cancellations and refunds for the services you buy from us (the “Services”). Pleezpay provides payment orchestration and paid advertising services, with advisory support for merchants looking for acquiring and payment provider connections. We quote fees before you pay. Unless a separate agreement says otherwise, we charge them for the specific service or period described when you buy.
Cancelling a service
You can ask to cancel a service at any time by emailing us at the address below. Cancelling stops any further charges for that service. Work already agreed and done up to the cancellation date is still payable.
Refunds
If you think we charged you in error, or a service wasn’t delivered as described, contact us within 14 days of the charge and we will review your request. We pay approved refunds to the original payment method. As far as the law allows, fees for services already performed, and third-party or processing costs we have already paid on your behalf, may not be refundable.
How to ask for a refund
Email [email protected] with your name, the date of the payment and why you are asking. We aim to reply within 5 business days.
Disputes with your bank
If you have a concern about a charge, please contact us first. We can usually resolve it faster than a formal dispute (a chargeback) through your bank. This policy does not limit any rights you have under the law.
Contact
Questions about refunds or cancellations go to [email protected].
Questions about this page go to [email protected].