General terms

When this page binds anyone

On its own, never. This page outlines the commercial topics our contracts usually deal with. It is not an offer you can accept, and reading it doesn’t turn you into a customer.

It becomes part of a deal only if a signed order form, or another written agreement, expressly brings it in. Even then, any signed master services agreement, order form, data processing addendum, service level or negotiated term overrides this page wherever they disagree.

Who contracts, and for what

On our side the contracting party is always Pleezpay. The customer, and the services it signs up for, are named in the signed agreement. Those services can cover integrations, hosted payment flows, payment orchestration software, reporting, support or advice. Going live also depends on technical readiness, our risk review, whether providers are available, and completing the relevant onboarding.

Where payment providers stand

Each connected payment provider decides for itself on underwriting, onboarding, pricing, reserves, processing, settlement and termination. Pleezpay isn’t the acquirer, and isn’t a payment institution, a money transmitter, a bank or a custodian of customer funds, unless a signed agreement expressly says it is. A provider’s own terms apply alongside ours and independently of them.

Our side of the deal

We deliver the software and support agreed, with reasonable care. We keep up the platform controls that the agreement and documentation describe, and we let you know about material changes to the service. Named service levels, support hours, implementation duties and remedies exist only if the signed agreement spells them out.

The customer’s side

• Share true and complete information about the business, its owners, its technical setup and its compliance.
• Stay within the law, and within the business models, products, domains and markets we approved.
• Guard credentials, give access only to authorised people, and report a suspected compromise without delay.
• Integrate the API, redirects and webhooks, and set up operating procedures, the way the documentation describes.
• Hold on to every agreement and approval a connected payment provider asks for.

Money

Look to the order form for the fees and their currency, when invoices go out, taxes, how usage is counted, when payment is due and any minimum commitment. If an undisputed amount is overdue, interest or suspension can follow, but only to the extent the signed agreement and the law permit.

Confidentiality and data

Both parties keep each other’s confidential information safe and use it for this relationship alone. Customer data is governed by the signed agreement and by any data processing terms. So the service stays secure and keeps getting better, we may work with operational information that has been aggregated or de-identified, so long as no customer or individual can reasonably be identified from it.

Ownership and feedback

Pleezpay’s platform, documentation, technology and earlier material stay ours; the customer’s data, brands and earlier material stay the customer’s. Neither side gets more than the narrow rights required to carry out the agreement. Feedback you give us we can use freely — unless the signed agreement limits that — but never in a way that names you publicly.

Warranties, indemnities and liability

Warranties and disclaimers, caps on and exclusions of liability, indemnities, insurance duties and how claims are made all have to be written into the signed agreement. Nothing on this page creates one of them or alters it, whether a warranty, a cap, an indemnity or a remedy.

How long it runs, and how it ends

Length of service, renewal, who can terminate and when, what justifies suspension, how long you have to export data and what each side owes after the end are all fixed by the signed agreement. Using the process agreed there, service may be suspended urgently for a security issue, illegality, a provider’s requirement or a material risk to the service.

Getting the terms for your engagement

Ask at [email protected] and we will send the terms we would propose for your engagement. Read the agreement you are given to sign; this page is no substitute for it.